Return & Exchange Policy

Every Fir Sure Designs piece is handmade, and we want you to love yours. We don't offer refunds for change of mind, but if your piece isn't quite right you can exchange it within 7 days of delivery or pickup.

Wood grain, knots and epoxy patterns are natural and unique — no two pieces are identical, and colours may look slightly different on screen than in person. These variations are part of each piece's character and are not defects.

To arrange an exchange, email info@firsuredesigns.com within 7 days of delivery or pickup with your order number and the piece you'd like instead.

The piece must be returned unused and in its original condition and packaging.

If your order was shipped, you're responsible for the cost of shipping the piece back to us.

If the piece you choose is priced differently, we'll settle the difference with you before the exchange is completed.

Custom pieces made with personalization — such as a logo, a name or text specific to you — can't be resold, so they can't be exchanged or returned.

A non-refundable deposit of 50% of the quoted price is required to begin a custom piece. The remaining balance is due before the piece ships or is picked up.

All custom pieces are still covered for damage in transit and defects in workmanship, as described below.

If your order arrives damaged, has a defect in materials or workmanship, or isn't the item you ordered, email info@firsuredesigns.com within 7 days of delivery with your order number and clear photos of the item and the packaging.

Once we review it, we'll repair or replace the item, or issue a full refund (including original shipping) if a repair or replacement isn't possible. If we ask for the item back, we'll cover the return shipping.

Please keep the original packaging until the issue is resolved — carriers may need it for a damage claim.

Ready-made orders can be cancelled for a full refund if you contact us before the order has shipped or been picked up.

Custom orders can be cancelled at any time, but the deposit is non-refundable once work has begun.

Refunds for cancellations or damaged and defective items are sent by Interac e-Transfer to the email address on your order.